Shipping Policy

At Botanic Pure Herbal, we are committed to delivering your orders safely, quickly, and efficiently. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an order confirmation and shipping notification once your order has been dispatched.

Delivery Time

• Major Cities: 2–4 business days
• Other Cities & Remote Areas: 3–7 business days
• Delivery times may vary due to weather conditions, public holidays, or courier delays.

Shipping Charges

• Shipping charges are calculated during checkout.
• Free shipping may be available on selected products or promotional campaigns.
• Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS (where available).
• You can use the tracking number to monitor your shipment through the courier service.

Delivery Information

• Please ensure your shipping address, phone number, and recipient details are accurate.
• Incorrect or incomplete information may cause delivery delays or additional courier charges.
• Someone should be available at the delivery address to receive the package.

Failed Delivery Attempts

• If the courier is unable to deliver your order after multiple attempts, the package may be returned to us.
• Additional shipping charges may apply for reshipping the order.

Damaged or Missing Items

• If your package arrives damaged or any item is missing, please contact us within 48 hours of receiving your order.
• Kindly provide your order number along with clear photos of the package and products for faster assistance.

Delivery Delays

• While we strive to deliver every order on time, delays may occur due to:
  • Extreme weather conditions
  • Public holidays
  • Courier service disruptions
  • Unexpected circumstances beyond our control

International Shipping

• International shipping is available only to selected countries (if applicable).
• Customers are responsible for any customs duties, taxes, or import fees charged by their country's authorities.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Email: botanicpk.com@gmail.com
Phone/WhatsApp: +92 311 8465357
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM